Country: Mexico
Name: Diego García
Our laboratory has been using Jeedent’s titanium discs for over a year. Last month, an unexpected logistics issue arose: a batch of titanium discs for urgent orders was delayed during customs clearance, and delivery was projected to be five days late. This would have directly prevented us from delivering finished dental bridges to three of our patients on schedule, and the entire team was extremely anxious at the time. Your company’s customer service team proactively reached out to us immediately and patiently reassured us. They not only provided detailed updates on the customs clearance process but also promptly coordinated the release of backup inventory, promised to prioritize expedited air freight, and voluntarily offered to cover a portion of the expedited shipping costs—all to ensure we could complete our patients’ restorations on time. This responsible and compassionate service gave us great peace of mind during the crisis and has strengthened our resolve to continue our long-term partnership with you.
